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Airport Customer Service
Learn about key customer service skills and become a better airport service provider.
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| Designed For |
Entry-level airport employees
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
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| How You Will Benefit |
- Describe the airport commercial environment
- Understand the various types, needs and behaviours of airport customers
- Know how professional salesmanship affects airport customer service
- Gain knowledge about customer service measurements
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| Course Content |
- The Airport Environment
- Airport Customer Types, Needs and Behaviours
- Cross-cultural Awareness
- Airport Customer Service Features
- Characteristics of Airport Shops
- Professional Salesmanship
- Handling Complaints and Returns
- Customer Service Measurements
- Loss Prevention
- Trends in Customer Service
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Register for this course now !
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